Skip to main content

Statement from ABB Optical Group on Updated Payment Terms and Policies

Coral Springs, Fla. (March 30, 2020) – As ABB Optical Group looks to help customers during this time of economic uncertainty, the company has implemented the following billing and payment terms on a temporary basis:

  • The end of the first quarter was moved up to occur Friday, March 27. Purchases made after the end-of-quarter will be included in April statements.
  • Independent ECP customers* will have an additional 30 days from the normal due date on purchases made in the month of March on Bausch + Lomb and CooperVision products.
  • For the month of April, independent ECP customers* will have an additional 30 days from the normal due date on all Alcon, Bausch + Lomb and CooperVision soft contact lens product purchases.

We will be actively evaluating the duration of these temporary changes to our terms.

In addition to updated payment terms, we will be implementing changes to our shipping policies. Effective March 30, ship-to-patient orders will be prioritized to ensure patients receive their products as quickly as possible, while minimizing COVID-19 risk to ABB employees. As a result, orders that are not shipped via UPS Mail Innovations or USPS will be processed the following business day. For example, if you place a ship-to-office order that is normally handled by a local courier on March 31 that order will be processed and shipped on April 1.

We will continue to keep the eye care industry informed about any change in business operations. Thank you for your continued understanding, trust and support of ABB Optical Group.

*The definition of an Independent Eye Care Practitioner for the purposes of this offering shall be at the sole discretion of ABB Optical Group, and is limited to those customers in good standing.

Other News

Increasing Practice Value and Revenue with Technology
Spring 2021 Newsletter

Increasing Practice Value and Revenue with Technology

Patient satisfaction is an all-encompassing measurement that pertains to the entire patient experience.

Set Proper Expectations for Better Patient Relationships and Retention
Spring 2021 Newsletter

Set Proper Expectations for Better Patient Relationships and Retention

Setting proper expectations for patients can be as important as fitting them with the proper contact lens.

Five Steps to Building Contact Lens Referrals to Your Practice
Spring 2021 Newsletter

Five Steps to Building Contact Lens Referrals to Your Practice

Have you built expertise in specialty contact lenses? Or are you just starting to do so? Learn how to gain outside referrals.

Sign Up for Our Newsletter

Stay up to date on the latest news, trends and technologies that are transforming the eye care industry. As a partner in your practice’s performance – our goal is to make sure you have the information you need to succeed.

Sign up for our newsletter