We would like to inform our valued customers that we are currently experiencing delays in the processing of some orders. Please rest assured that every order is important to us and that we understand your concerns. We are committed to not only listening to you, but to doing everything we can to improve order fulfillment and ensure that all orders are processed as quickly as possible, so that you and your patients get the products they need, when they need them.
We are also experiencing longer than normal hold times due to increased volume. Our Customer Success team is working diligently to answer each and every call and chat in the order that they are received. We sincerely appreciate your patience. If you have order-related inquiries, including order tracking and ETA requests, we encourage you to use the Track an Order function in your myABB account.
Again, thank you for your continued patience. We are working diligently to meet and exceed our customers' expectations.
-The ABB Optical Group Team
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